Please ship returns or exchanges to our shop:Strafford Saddlery
5967 Woodstock Road
Quechee, VT 05059
We want you to find the best ride. We understand what its like when an item isn't right; we want to help find the right fit for you and your horse. All returns and exchanges must be made within 30 days of purchase in new, unused condition. Return shipping will not be refunded unless an item is defective or has been shipped to the customer in error. In case of defective merchandise, please call us. Please note that special orders are non-refundable and subject to the manufacturer's restocking fees. With credit card authorization, saddles may be ridden in for 7-10 days to ensure the fit is right for you and your horse. Customer pays shipping.