Saddle Trial Policy


Saddle Trial Policy

General

  • A credit card is required for all saddle trials.
  • Up to three (3) saddles may be taken out on trial at one time.
  • All new and used saddles can be taken on trial for up to 7 days.
  • The trial period starts when customer receives the saddle.
  • Trial periods may be extended in extenuating circumstances. Please contact the store, during business hours, prior to the 7th day of the trial period to confirm an extension is available.
  • Saddles not returned within 10 days will be considered sold and the credit card provided will be charged for the full retail price of the saddle plus any applicable taxes.
  • Saddle Care

  • Please take care to protect the condition of the saddle.
  • On new saddles, please wrap stirrup leathers to prevent marking the flaps.
  • On all saddles, do not ride in rain, snow or other adverse weather conditions.
  • All saddles must be returned clean, and in the same condition they left the store in.
  • Saddles returned with excessive wear and tear may incur a charge of up to 10% of the retail price of the saddle.
  • Dirty saddles will incur a $15 cleaning fee.
  • Shipping Trial Saddles

  • Most saddles can be shipped to the customer for trial.
  • The 7-day trial period starts when the saddle is received.
  • Saddles are shipped via UPS and will require a signature for delivery.
  • The cost of shipping a saddle one-way is $30.
  • The customer is charged for shipping when the saddle is shipped.
  • If a trial saddle is returned, Strafford Saddlery must be notified of the tracking number via email info@straffordsaddlery.com or phone (802) 765-4485.
  • The customer is responsible for the cost of returning a trial saddle.
  • Return shipping labels are available from Strafford Saddlery at the cost of $30 for the return shipment.
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