At Strafford Saddlery, we want you to be satisfied with your purchase. We select our products with quality and price in mind, but if your purchase does not meet your needs, you may return or exchange it. To exchange an item, please call the store at 802-765-4485 and we gladly will help you find the right product to meet your needs.

All returns and exchanges must be made within 30 days of purchase. Items must be returned in new, unused condition. Any shipping fees on the initial purchase are non-refundable and the customer is responsible for return shipping, unless an item is defective or has been shipped to the customer in error.  Clearance items marked final sale, special orders and custom products are final sale and cannot be returned.

Please ship all returns or exchanges with a copy for your original receipt, along with any tags and packaging (even if they have been removed from the item), to the store at:

Strafford Saddlery
5967 Woodstock Road
PO Box 1005
Quechee, VT 05059

If you use the US Postal Service, please be sure to include our PO Box in the address.

Please return items via a trackable, insured shipping method. Strafford Saddlery is not responsible for packages lost in transit. Any items returned damaged due to lack of proper packaging will be subject to a damaged item fee, which will be deducted from the refund.

Refunds will be processed, within about 7 days, once the item has been received at Strafford Saddlery.

If you have received an item that you feel is defective, please contact the store at 802-765-4485.

Special terms apply to saddle returns.

  • Used and consignment saddles are sold in “as-is” condition and are final sale.
  • To return a new saddle, you must notify us within 5 business days of receiving the saddle.
  • All saddles are available for test rides, so it is not necessary to purchase a saddle in order to trial it. For more information, please see our Saddle Trial Policy.


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